Shipping & Order Cancellation & Refund Policy

SHIPPING POLICY

ETA: ESTIMATED TIME OF ARRIVAL:

• Estimated time of arrival or delivery timeline will be between 4 to 6 working days.

DOMESTIC / LOCAL  INDIAN SHIPPING:

We understand how important it is for you to get your items quickly, so we make every effort to process your order the same day you place it or the very next business day.

• Free shipping on orders

• Delivery Usually take 4 to 6 working days for domestic orders.

• All orders processed by the next business day

• We ship by most reliable and popular shipping company Maruti Courier Services.

• We do not have control over the shipment left from us, please contact us for any type of information.

• All orders come with tracking numbers.

• Shipping times are subject to location, distance and our logistics partners. Please order in advance to avoid any festival rush or time bound delivery.

• If your location is not served by any private courier company then your order will get shipped by India Post. 

DELIVERY PROCESS:

• Tracking and Notifications: Obtain a tracking number for the shipment to monitor its movement. Share this information with the recipient and keep them updated about the delivery status through notifications or tracking alerts provided by the shipping company
  

• 360-Degree Parcel Opening Video: Prior to sending the jewellery parcel, record a 360-degree video while opening and inspecting the packed contents. This video should clearly display the unpacking process from all angles, demonstrating the condition of the jewellery at the time of dispatch.

• Troubleshooting Assistance: Store the opening video securely and share access details with the recipient. In case of any issues or discrepancies upon receipt, the recipient can refer to the video as a reference point to assess the condition of the parcel at the time it was sent. This video will serve as evidence in case of damage or missing items, aiding in the troubleshooting process.

• If you have not received your package then its your duty to immediately contact www.silverlookalike.com at our customer support & Drop a Email to us on info@silverlookalike.com

REFUND POLICY

• We have a short & customer friendly return policy.

Certain rules & regulations are applicable in term of order returns:

• All returns are done free of cost.

• There will be no monetary refund, only gift card will be provided.

• A gift card of product value will be provided you on your email.

• A gift card issued by us can be redeemed within 365 days of issuing.   

• Only 1 time return will be accepted on an original order.

• No returns will be accepted on gift card issued on any previous order return.

Product return conditions:

• You have to notify us within 24 hours of receiving the parcel.

• Product must be unused, unworn, unwashed, undamaged products, with all labels and tags completely intact, and in original packaging are eligible for return.

• In case the size you have requested is not available you can request full refund or a credit note to buy something else.

• No returns & refunds for international orders.

• Products on sale are not applicable for RETURNS / EXCHANGE / REFUND.

The process for a return:

• Please request a return on our customer support Email at info@silverlookalike.com

• On your request we will arrange the reverse pick up.

• After receiving the returned product, we will do a quality check of the product at our end.

• Once your return is accepted we will provide you a gift card or credit note after deducting shipping charges on original order.

• We will not entertain any request if you contact us after 24 hours from the receiving the order.

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Failure of product pick-up:

• We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. For more details, please Email us on info@silverlookalike.com

ORDER CANCELLATION POLICY

 Can I cancel my order?

• Yes you can cancel the order before it get shipped, please Email us with your Order ID on info@silverlookalike.com

  Customer support days & timings:

Policy update date: 18/10/2023